FAQ

Frequently Asked Questions

When will my order ship?

Orders are typically processed within 1–3 business days. Once your order ships, you'll receive a tracking email so you can follow its journey.

How long does shipping take?

Shipping times vary depending on the product and destination. Most orders arrive within 7–15 business days, although some items may arrive sooner.

Can I track my order?

Absolutely! As soon as your order ships, we'll email you a tracking number so you can follow your package.

What if my order arrives damaged?

If your item arrives damaged or defective, contact us within 7 days of delivery. We'll work quickly to make it right.

Do you accept returns?

Yes. If you're not completely satisfied with your purchase, please contact us within 30 days of delivery. Items must be unused and in their original condition. See our Return & Refund Policy for complete details.

How can I contact Tailvo?

You can reach us anytime through our Contact Us page or by emailing hello@shoptailvo.com.